We design AI-assisted first-contact systems for phone and website enquiries: understand the request, collect the useful information and move the person toward the appropriate next step.
They can work separately or share the same business information, booking source and enquiry workflow.
A voice receptionist for selected call flows. It can welcome callers, understand the reason for contact, collect the information you define and create a structured handoff.
A conversational layer for your website. It works from approved information, helps visitors find the right service and can turn a conversation into an enquiry or compatible booking.
The assistant is configured around a real workflow — not given unlimited freedom to improvise.
Interpret natural-language requests and ask only the follow-up questions your process needs.
Capture the agreed contact and enquiry information in a structured format.
Use a compatible calendar or booking source to check availability and create appointments according to your rules.
Tag or route enquiries using practical criteria you define — without replacing human judgment.
Configure supported languages where the selected voice/model stack provides the required quality.
Deliver a concise summary by email or another compatible system via API/webhook when available.
Phone and website can share approved knowledge, appointment availability and the same handoff logic. We connect only the systems the project actually needs.
For professional or regulated businesses, reliability comes from defining what the system may know, what it may do and what must remain human.
Services, opening hours, locations, FAQ, booking rules and other information you explicitly approve.
Answer, collect information, create an enquiry, check compatible availability, request a callback and trigger agreed workflows.
Professional advice, legal or medical conclusions, financial commitments, confidential decisions and anything that requires professional judgment.
We start with how enquiries work today, then add only the automation that makes the experience better.
Map who contacts you, why they call or write and what your team needs.
Define questions, approved answers, limits and escalation points.
Integrate website, voice, calendar, email or compatible APIs as required.
Exercise real conversational edge cases, interruptions, unclear requests and language changes.
Review recurring patterns and improve the workflow after launch.
Often yes, through call forwarding or a compatible telephony setup. The exact configuration depends on your carrier/provider, so we verify it before implementation.
Yes when the project connects to a compatible booking/calendar system. Availability and booking rules remain controlled by your business.
Yes when both channels are connected to the same availability source. This avoids offering a time that has already been booked elsewhere.
We can explicitly prevent it from giving advice or making decisions that should remain with a lawyer, clinician, accountant or other professional.
Voice, telephony, AI-model, messaging or third-party platform usage can have their own provider fees. We define the stack and expected recurring costs before launch.
Tell us how calls, website enquiries and appointments work today. We will define what should be automated — and what should not.